Refund policy

We want you to love your order. If your item arrives damaged, defective, or incorrect, we’ll make it right.

 

 

 

Replacements

 


We offer free replacements for items that are:

 

  • Damaged in transit

  • Defective or have printing issues

  • Incorrect (wrong item received)

 


Due to the custom, made-to-order nature of our products, we do not accept general returns or exchanges.

 

 

 

What does NOT qualify for returns or replacements

 

 

  • Wrong size ordered

  • Change of mind

  • Ordering the wrong item

 


Please double-check sizing and product details before placing your order.

 

 

 

Timeframe

 


Please contact us within 14 days of delivery if there is an issue with your order.

 

 

 

How to request a replacement

 


You can contact us at:


Triptees

Email: support@triptees.shop

Phone: 402-287-4961


Please include:

 

  • Your order number

  • A description of the issue

  • A clear photo of the item

 


Once approved, we’ll send a replacement at no cost to you.

 

 

 

European Union 14-Day Cooling Off Period

 


If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.


To be eligible for a return under this policy:

 

  • The item must be unworn, unused, and in its original condition and packaging

  • You must provide proof of purchase

 


Customers are responsible for return shipping costs unless the item is defective or incorrect.

 

 

 

Refunds (EU orders only, where applicable)

 


Once we receive and inspect your return, we’ll notify you if your refund is approved. If approved, refunds will be issued to your original payment method within 10 business days.